Returns & Exchanges

At Catchmaster, we stand behind the quality of our pest management solutions and offer a 30-day return window for unopened products to ensure your home remains protected. If you are not completely satisfied with your purchase, our streamlined process makes returns and exchanges simple and efficient.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring the RMA number is clearly marked on the outside of the box.

• 3.
  Ship Items Back

  Send your package via a trackable shipping method to our distribution center; we recommend keeping your tracking receipt until the return is processed.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method or ship your replacement items within 5-7 business days.